Vajon egy megbeszélés (vagy annak pont a hiánya) meggátolhat-e a cél elérésében? Valószínűleg már Ön is megtapasztalta a rosszul megtartott sorsdöntő megbeszélések hatásait – az alacsony termeléstől/minőségtől kezdve a csapatmunka hiányáig, vagy a feszült hangulatig.

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Mi is az a Sorsdöntő megbeszélés?

Sorsdöntő megbeszélésnek nevezzük, ami két, vagy több ember között, magas tétekért, több választási lehetőséggel a tarsolyunkban, komoly érzelmi töltés mellett zajlik. Ezek a megbeszélések, ha rosszul, vagy egyáltalán nincsenek megtartva, a csapat vagy szervezet várakozáson alul teljesít.

Sorsdöntő megbeszélés – tréning

A sorsdöntő megbeszélés tréning megtanítja a különböző hátterű, specialitású, különböző részlegeknél dolgozó egyéneknek vagy csapatoknak, hogyan kell hasznosan felszínre hozni, és megtárgyalni az ötleteket, úgy, hogy abban mindenki részt vegyen és a különbözőség összhanggá váljon, biztosítva azt, hogy a legjobb megoldásokat találjuk meg. Ezzel a tudással garantáltan gyors, fenntartható, és széleskörű pozitív változást idézhetünk elő, ahol csak használjuk.

Fedezze fel hogyan hat pozitív irányban a Sorsdöntő megbeszélés tréning  az Ön környezetében, felvértezve Önt az alábbi gyakorlati tudásanyagokkal:

• Nézeteltérések feloldása—Aggodalmak biztonságos elhárítása megbízható, nyílt, gyakorlatias tárgyalási technikával.
• Együttműködés szembenállás helyett—vélemények és visszajelzések közvetítése és fogadása úgy, hogy az javítsa a kapcsolatokat és az eredményességet.
• Meggyőző, együttműködő beszédtechnika, lerázó helyett–Eredményesen beszélni nagy tétekről, érzelmekkel hevített, vagy vitatott témákról.
• Csapatmunka elősegítése–a megfelelő emberek bevonása a jobb döntések, az elkötelezettség és tenni akarás érdekében.

25 évnyi kutatásnak köszönhetően egy dolgot kijelenthetünk; a Sorsdöntő megbeszélés tréning kapcsán: Ha elsajátítja a tudást – melyet a legtöbb felsővezető rutinszerűen alkalmaz a sorsdöntő megbeszélések kezeléséhez – kiváltképp egy szakértő jelenlétében, akkor sokkal jobb eredményt fog elérni az egész szervezeten keresztül (a vevői elégedettségtől a közhangulatig).

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Complete

The ADM wide perspective solution addresses:

• Network management – maintain network-wide high customer service levels
• Dealership management – enhance sales and service centers performance
• Customer lifecycle management – establish direct customer relationships, bypassing the network

Easy to implement:

Each business line contains training modules. The ADM training modules are designed to facilitate change.

The training tool box includes classroom training, OJT coaching and change management methods.

Modular:

Modules can be implemented independently, concurrently or consecutively.

Scalable:

Each module can be implemented with different depth and breath of scope at the customer’s request.
Whether implemented partially or in full, ADM delivers a clear ROI for each implemented module.

Integrated:

Our solution integrates all key pillars of your organisation (e.g. sales, IT infrastructure, business or management issues, parts & accessory management, etc.). The methodology addresses business and organisational issues by building and growing the knowledge within your organisation.

Continuous incremental ROI:

The organisation gains value from day one through supplied “black box” tools and external analysis, immediate insights and formulated actions.

© DOOR NGG Product Line. All rights reserved.

032-034-002_automotivepra

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Coaching has become inextricably linked to success in today’s business world. The term coaching is part of the corporate language and used as frequently as profit, sales figures or productivity improvement in managerial, entrepreneurial, training and human resource meetings. This course defines coaching as part of a tool kit for managing successfully to optimise results.

People were already being coached at the start of the Common Era. The word coaching in today’s work environment still encompasses the act of true partnership and mutual responsibility. Coaching can be a performance tool building on technical and expert knowledge. On the other hand, it can be an empathetic instrument, in which team knowledge and communication play a major part.

Coaching in this course is a management tool that is frequently used in organisations, aimed at making optimum use of everybody’s qualities and talents in such a way, that knowledge and skills are further developed and broadened. Good coaching is an art, a major part of which is aimed at giving individuals a greater insight into choices made that impact success. There is always a correlation between coaching and practical business processes that encourage a person or team to learn. Coaching, implemented at an organisational level, can deliver great results and drive significant financial impact to the bottom line. Today’s value-based organisations use coaching to build alignment, to develop their current and future leaders and managers, and to ensure the success of corporate training programmes. Coaching is about action and results! Coaching helps individuals/teams to embrace new concepts, to cross the bridge from ‘learning” to “doing,” and to support personal and organisational success. Coaching gives the boost needed to get from where you are to where you need to be.

TARGET GROUP

Senior level and emerging leaders, managers and others with leadership roles or supervisory responsibilities

APPROACH

This training does not attempt to make managers or leaders or supervisors into coaches. The aim of the training is to focus on coaching skills to encourage the leadership team to examine and change their own behaviour and leadership styles by including the freshly learnt coaching skills. Participants will go back to their practical situation at work with an active scenario in mind, thus experiencing how coaching skills make them more effective within their daily working environment.

TOPICS

• What is coaching?
• Who is a coach?
• Behaviour of a successful coach
• Skills of a successful coach
• Coaching based on behaviour
• Coaching on ambition and life stage
• Coaching on competencies
• The DOOR coaching model
• Conducting a coaching conversation
• Giving positive feedback
• Coaching a team
• Obstacles and bottlenecks when coaching

TRAINING OBJECTIVES

Upon completion of this training participants will be able to:

• Establish and take action towards achieving goals
• Become more self-reliant
• Gain more job and life satisfaction
• Contribute more effectively to the team and the organisation
• Coach using the DOOR coaching model
• Conduct a positive coaching conversation
• Give constructive feedback to their co-workers and/or team members
• Take greater responsibility and accountability for actions and commitments
• Work more easily and productively with others (boss, direct reports, peers)
• Communicate more effectively

DURATION

Two consecutive days.

DOOR TO THE FUTURE

Follow up Training:

• How do you ensure that your managers are getting the result they need to succeed in today’s business environment? Attend the next training in DOOR’s Management Curriculum to find out.

CoachingWithPassion

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Getting people to measure the business value of IT is not easy and is even harder in a high tech company. It is critical for IT organizations to understand and document the business value they deliver to the company if they want to be seen as anything other than a cost center. Executives within corporations are surveyed not only in terms of the assessment of the impact of IT on business performance, but also the strategic objectives of the firm independent of IT.

How is IT being used, and how well is it being used is the focus of this training programme. This programme provides the learner with knowledge on  how to harness IT capability and utilise it to enhance business performance within the organisation.

Topics

• Demonstrate how and where IT can add increased value
• Handle extraordinary abundance and easy access to information
• Manage data access
• Reassess or create IT plan and approaches
• Invest to support IT plan – measure value beyond costs
• Master the capabilities needed to realize that plan
• Learn how to optimise use of IT – measure the contribution of IT in business performance

Target Group

Any employee in a management position who wants to use IT to enhance business performance.

Approach

This vILT course consists of useful presentation, participant guide and post course EL assignments for implementation.

Training Objectives

This training program provides the learner with knowledge on how to harness IT capability and utilise it to enhance business performance within the organisation.

This 2 days vILT training is divided into 3 major units:

• The interaction of business and IT: How developments and decisions in either area impact the other
• The IT acquisition process: From identifying opportunity to calculating ROI and planning the management of investment benefits after implementation
• Paradigm-changing technologies in the past, present and near future: How paradigm-changing technologies in the past offered new ways of doing business and what potentials do technologies emerging today hold for our business

By the end of the course, the learner will be able to:

• Understand how IT may have resolutions to certain business issues and may also offer new ways of working, which can change/transform the business process and lead to business advantage.
• Explain and apply IT to aid decision making under uncertainty.
• Develop value-based business cases for IT investment considering approaches that manage the benefits of IT investment.
• Understand and describe the implications/impact of IT of any major business decisions.
• Understand and describe how joint strategy planning between IT and functions/categories could lead to business advantage.
• Understand and explain how imminent technology can be applied to provide business benefits.
• Consider and visualise how new technologies contribute to the business advantage, but will require a change in processes to realise that value.

Duration

Two days. Blended- ILT/EL

DOOR to the future: follow-up courses

Various training courses from your personal DOOR development program.

ValueOfITin Business

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This highly practical workshop will improve the participants’ ability to choose and apply appropriate techniques to assess and manage risks as well as improve their skill at spotting the warning signs for projects that may be at risk.

This training programme provides a comprehensive range of risk assessment and management tools encompassing detailed risk analysis reviews on projects, business and strategies including tailoring and implementing the ‘management of risk’ framework across the organisation.

Topics

• Risk definition
• Uncertainty leading to risks
• Why should we manage risks?
• Who is a risk manager?
• What is continuous risk management?
• Risk management tools and techniques
• Failure Mode Effects Analysis (FMEA)
• Level 1: Initial Risk Screening (IRS)
• Level 2: Risk Quick Scan (RQS)
• Risk management plan (RMP)
• Uncertainty timeline
• Project planning as a risk management tool

Target Group

This training is open to all employees in a management position who has the responsibility for identifying and managing risks.

Approach

Highly interactive

Training Objectives

This training programme equips managers with the skills to identify, assess and manage risks promptly.

By the end of the course, the learner will be able to:

• Explain the importance and impact of assessing risks
• Identify sources of risks
• Use effective tools and methodologies to assess risk
• Manage organisational risks and ensure that contingencies are built into project plans in order to successfully achieve objectives
• Understand how costs can be reduced and managed through detailed risk assessment
• Understand internal controls and how they can help to manage risk

Duration

One day

DOOR to the future: follow-up courses

Various training courses from your personal DOOR development program.

RiskAssessmentAndManagement

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During the training, the learners are challenged to begin thinking from a process viewpoint and review a case that shows what they can gain when they apply this approach. Moreover, this training takes the learners through the steps of creating a strategy for implementing process improvements in their work. By the end of this training programme, the learners will be able to use various methodologies and techniques in order to build a more efficient work environment and increase the effectiveness of existing business processes within their organisation.

Topics

• Analysing business processes in the work environment
• Identifying the processes that need to be improved
• Using various methodologies and techniques for developing and improving business processes

Target Group

This training is open to all employees who need to design and use business processes.

Approach

Highly interactive.

Training Objectives

This training programme enables the learner to capture business operations in modelling and using business processes.

By the end of the course, the learner will be able to:

• Understand what a process view of work means
• Appreciate how the process view can contribute to productivity at work
• Explain the organisational need for clear business processes
• Understand the rationale of process improvement methodology
• Analyse and model organizational processes in a given situation and identify the processes that need improvement
• Choose a particular process to improve
• Use various methodologies and techniques for developing and improving business processes
• Model processes in an organisation as well as in the business environment and core business
• Analyse business tasks and operations and specify their scope, behaviour and resources
• Design, use and improve business processes
• Implement knowledge acquired throughout the training on one of their processes at work

Duration

One day.

DOOR to the future: follow-up courses

Various training courses from your personal DOOR development programme.

ProcessDesignAndUse

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A “managerial worldview” is internalised via research and learning processes. It provides the bricks for building a role perception through the analysis of characteristics of the managerial role and the frameworks in which the manager operates, and by organising and practicing the skills and tools managers use in performing their roles.

Professional management is the outcome of integrating relevant knowledge-bases and effective use of intuition as well as managerial tools in integrative organisational work.

This training is designed especially for managers who want to enhance their professional capability in constructing and implementing business plans. The most desirable skills for managers include the ability to perform accurate business analysis, set goals for development and turn them into viable business plans, implement the plans and monitor the changes using suitable Key Perfrmance Indicators (KPIs). This programme is a notch up in your qualification as a manager within your company. Reliable business and resource planning is the cornerstone to any managerial activity and is an essential part of your tasks. This training programme will help you know all there is to know in order to remain aligned with your company’s organisational objectives and ensure your plans are viewed and approved.

Topics

• Perform business analysis
• Target and plan development strategies
• Develop effective business plans
• Get business plans and budgets reviewed and approved
• Use KPIs
• Ensure alignment to key organisational objectives
• Monitor and control business plan activities (i.e. resources, cash flow, operations)

Target Group

This training is open to all employees in a management position who are involved in business planning.

Approach

Highly interactive.

Training Objectives

This training programme equips managers with business analysis, development, and communication skills for developing effective business plans using KPIs ensuring alignment to key organisational objectives.

By the end of the course, the learner will be able to:

• Understand the importance of following a plan to achieve organisational and personal objectives
• Identify and analyse different business perspectives that make up an organisation
• Develop business plans covering various organisational aspects including strategy, finance, sales and marketing, resources, HR, and assumptions using a KPI framework
• Get business plans and budgets reviewed and approved
• Monitor and control business plan activities (i.e. resources, cash flow, operations)
• Develop and manage support plans related to departments, quality assurance, resources and productivity
• Raise the level of business performance through effective and timely deployment of resources against validated business plans

Duration

One day.

DOOR to the future: follow-up courses

Various training courses from your personal DOOR development programme.

BusinessAndResourcePlanning

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This training programme will help you communicate your message effectively and powerfully while saving precious time and getting results.It will provide the learner with a set of introductory tools and techniques to deliver credible and memorable business documents.

Topics

• Acquire the rules and standards of quality writing
• Use a consistent and structured approach to write letters, memos, e-mails, texts, business reports and technical reports
• Identify which medium is most appropriate for each need
• Define the steps in planning, drafting and revising documents
• Use and apply the principles of writing plain English

Target Group

This training is open to all employees who wish to improve their business writing skills.

Approach

Blended- vILT/EL.

Training Objectives

This training programme provides the learner with the core skills in writing letters and memos, e-mails and texts, business reports and briefings, and technical reports.

By the end of this module, participants will be able to:

• Explain the rules of effective communication
• Identify which medium is most appropriate for each need
• Become aware of the harmful effect of miscommunication and consider the problematic consequences of not using writing standards
• List their personal challenges and goals for improvement in business writing
• Gain experience in writing business letters and memos, including all necessary components, and proper document designing
• Know the rules of quality business writing
• Apply business writing etiquette and design formal documents
• Use a consistent and structured approach to write letters and memos
• Know how to write letters that appeal to others as well as formal emails including the use of TO, CC and BCC
• Understand when and how to use text messages
• Know how to write business reports
• Understand the use of briefs and how they should be constructed

Duration

One day.

DOOR to the future: follow-up courses

Various training courses from your personal DOOR development programme.

BusinessWriting

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Professional success is largely determined by our ability to make good decisions. Therefore, we must acquire both independent and collaborative techniques for analysing problems, and searching for and selecting appropriate solutions.

This training programme focuses on improving your problem solving and decision-making competence. As these processes often happen very quickly, you will learn how to break the process down into stages, practice each individual stage and end it by putting them all together. Participants begin by addressing the importance of making the shift from fast paced problem solving (putting out fires) to planned decision making in their professional lives. You will then take the first step in the problem solving process by learning  how to define and analyse problems. The next step is getting acquainted with rational techniques for decision-making and problem solving. After that you will be introduced to a more intuitive and creative technique for solving problems. At the end of the day, you will put everything that you have learned into practise.

Topics

• Enhancing the ability to recognize business problems that need to be addressed
• Identifying and practising evaluation options for making decisions
• Improving various skills, tools and techniques in problem resolution
• Reducing the time required to take business decisions and resolve problems - taking responsibility for initiating action
• Involving multiple stakeholders in addressing business problems enabling effective decision-making

Target Group

This training is open to all employees who want to ensure that work activities run efficiently by making decisions and handling functional problems effectively.

Approach

Highly interactive.

Training Objectives

• Enable the learner to recognise and resolve functional business problems; raising the employee’s level of capability to make decisions either autonomously or collaboratively
• Provide an understanding of the different techniques for addressing problem solving challenges and helping to identify and resolve multi-functional process problems

Duration

One day.

DOOR to the future: follow-up courses

Various training courses from your personal DOOR development programme.

ProblemSolvingDecisionMaking

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Creative thinking is measured by the ability to give relevant solutions to business issues, asses and improve them.
Many exceptional business leaders are also highly skilled creative thinkers. Adopting an innovative way of thinking is a significant step towards better business performance. You can learn how to be more creative. Your entrepreneurial thinking can positively influence your business performance and lead you to better results.

This course will help you reveal the creator and innovator in you. The first day will focus on creative thinking as a tool for professional success and on the barriers blocking your creativity. We will start out by defining the meaning of the term creativity. We will then move on to learning about your masters of creativity, addressing your personal ambitions and inhibitions as creative thinkers. The next stage towards developing creative and innovative thinking is addressing the common barriers to creative thinking.

The second day will focus on breaking the barriers to creative thinking by presenting you with tools and techniques for developing creative and innovative thinking, individually and in collaboration with others.

Topics

• Describe the basic patterns of the human mind
• Apply creative thinking techniques
• Coach others to be open-minded, encouraging creativity and innovation
• Use a selection of techniques to encourage creativity in meetings
• Apply self-starter techniques

Target Group

This training is open to all employees who need to develop practical and relevant solutions to business issues.

Approach

Highly interactive.

Training Objectives

This training programme equips the learner with a variety of tools and techniques to improve creative and entrepreneurial thinking and innovation.

By the end of this training program, learners will able to:

• Have a clear understanding of what promotes and what inhibits their creativity
• Draft an action plan to incorporate creativity and innovation into their professional lives, which they will build on after the course
• Define what they appreciate in their creative role model and what they would like to learn from them
• Establish the importance of creativity for attaining professional results
• Name reasons why creativity is important for business
• Establish the need for nurturing creativity present the four skills of creativity
• Present pre-course activity – Masters of Creativity
• Reflect on their inhibitions and ambitions in creative and innovative thinking
• Describe the different barriers to creativity
• Gain awareness of their more dominant barriers as basis for their action plan
• Coach others to be open-minded, encouraging creativity and innovation
• Reveal hidden assumptions to break the barrier in creative thinking
• Understand their dominant thinking style
• Balance rational and intuitive thinking abilities and apply a rational and intuitive thinking process to a current problem
• Present the concept and uses of mind maps
• Set goals for the future in creative and innovative thinking

Duration

Two consecutive days.

DOOR to the future: follow-up courses

Various training courses from your personal DOOR development programme.

CreativityAndInnovation4BizPerformance

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