Tanácsadási megoldások
Quick links - ( 15 results )
IKMS – Implementation of Knowledge Management System® in your Contact Center
May 19, 2009
Includes: Building a mindset for knowledge management in the CC Methods and work procedures for gathering, modifying and distributing knowledge Consulting and implementation of IT system together with the supplier Benefits: By... »»
Contact Center EUT – Effective Utilisation of IT Systems
May 19, 2009
Includes: Characterisation and analysis of current situation compared with sector benchmark Methods and work procedures for increased effectiveness of IT systems in the CC Consulting and implementation of all processes... »»
Contact Center PTC – Process Toolkit for Management, Supervision and Control
May 19, 2009
Includes: Characterisation and analysis of current situation compared with sector benchmark Process toolkit for management, supervision and control Consulting and implementation of all processes and required changes in the... »»
Contact Center PTEx – Process Toolkit for Customer Experience Management
May 19, 2009
Includes: Characterisation and analysis of current situation compared with sector benchmark Process toolkit for service, sales, operations, back office, customer care and customer retention Consulting and implementation... »»
Contact Center MOR-Mission, Organizational Structure & Role Definitions
May 19, 2009
Includes: Characterisation and analysis of current situation compared with sector benchmark Organisational structure and role definitions derived from CC mission and scope of activity Consulting and implementation of all... »»
Connecting People to People
May 19, 2009
Complete Training Solutions For Your Contact Center (CC) Includes: Training needs analysis Development and/or delivery of tailored training solutions based on proven methodologies and best practices Consulting and implementation... »»
Automotive Customer Lifecycle
May 19, 2009
ADM Module #5 Sub Modules: Automotive 24H Customer Interaction Center Field Force Management & Operations Benefits: By implementing our training solutions, you will be able to: Establish a direct relationship with... »»
Dealership Management
May 19, 2009
ADM Module #4 Sub Modules: Goals and Incentives Programmes Dealership Customer Experience Management Dealership Operational Management Processes IT Alignment with ADM Benefits: By implementing our training solutions, you... »»
Dealership Network Management
May 18, 2009
ADM Module #3 Sub Modules: Network Management Operation Manual Warranty Claims Monitoring and Control IT Alignment with ADM Dealer-Distributor Interface Benefits: By implementing our training solutions, you will be able... »»