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The ‘Account Management‘ E-assessment is a web-based skills questionnaire sent to a maximum of 10 customers of your Account Manager. The opinions of these customers are compared to those of your Account manager. The final results are benchmarked in the top 10 of the relevant sector or country.

Target group
Account Managers

Procedure
Your trainer will be notified beforehand of the ‘Account Management‘ E-assessment. The Account Manager will subsequently take part in the assessment. Your Account Manager indicates how he believes his or her performance is.

This questionnaire will also be sent to a number of customers. The answers are processed anonymously.

The E-assessment will be concluded within two weeks, and the report drawn up. The report will be discussed with your Account Manager and with you. Your Account Manager will then set out his envisaged goals in a 5×4 action plan.

Topics
The main topics of the ‘Account Management‘ E-assessment are as follows:

• Attracting accounts
• Analysing
• Taking stock
• Structure the account plan
• The account team
• Gauges ideas
• Presenting
• Negotiating
• After-sales support
• Customer Relationship Management

For each main topic, approximately eight in-depth questions will be asked.

Result
The results perfectly pinpoint the development opportunities, and open the DOOR to the future career prospects of your Account Manager.

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The “Sales” E-assessment is a web-based skills questionnaire sent to a maximum of 10 customers of your sales rep. The opinions of these customers are compared to those of your sales rep. The results are the starting point for the continuous improvement and development of your sales rep.

Target Group

Sales reps

Procedure

Your sales rep will be notified beforehand of the “Sales” E-assessment. The sales rep will subsequently take part in the assessment. Your sales rep indicates how he or she rated his or her performances. A minimum of 10 of his customers will then receive the same questionnaire. The answers are processed anonymously. The E-assessment will be concluded within two weeks, and the report drawn up. The report will be discussed with your sales rep and you. Your sales rep will then set out his envisaged goals in a 5×4 training plan.

Topics

The main topics of the ‘Sales’ E-assessment are as follows:

• Preparation
• Making appointments
• The initial contact
• The needs analysis
• The Presentation
• Closing
• Overcoming objections
• After-care

For each main topic, approximately six in-depth questions will be asked

Result

The ‘Sales’ E-assessment is conducted annually, enabling you to get a clear picture of his progress and turnover trends.

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The “Negotiating” E-assessment is a web-based skills questionnaire sent to the managers of the MA and immediate work colleagues. The opinions of the management and colleagues are compared to those of your management assistant. The final results are benchmarked in the top 10 of the relevant sector or country.

Target Group

Negotiators in a commercial setting.

Procedure

Your negotiator will be notified beforehand of the E-assessment. Your negotiator will subsequently take part in the assessment. Here, your negotiator will indicate how he or she rates his or her own performance. The managers and colleagues will then receive the same questionnaire. The answers are processed anonymously. The E-assessment will be concluded within two weeks, and the report drawn up. The results will be discussed with your management assistant and with you. Your management assistant will then set out his/her envisaged goals in a 5×4 DOOR growth plan.

Topics

The main topics of the Negotiating E-assessment are as follows:

• Preparation
• Opening
• The Presentation
• Closing
• Overcoming objections
• Follow-up

For each main topic, approximately six in-depth questions will be asked.

Result

The results perfectly pinpoint the development opportunities for your negotiator.

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